Return & Refund Policy

Our Return Policy

At Bud Member, customer satisfaction is our top priority. Due to the nature of our products, returns and refunds are handled on a case-by-case basis. If you encounter an issue with your order, please contact our team within 7 days of delivery to initiate a request.

Eligibility

To be eligible for a replacement, return, or refund credit, items must meet the following criteria:

• Reported within 7 days of verified delivery.
• Products must remain in their original, sealed packaging.
• Clear photographic evidence must be provided for damaged or incorrect items.

Non-Returnable Items

The following items are final sale and non-refundable:

• Opened, unsealed, or partially consumed products.
• Liquidation sale, clearance, or flash drop items marked as final sale.
• Orders delivered correctly where third-party delivery/handling issues occur without carrier fault.

How to Initiate a Request

To request a return or resolve an order issue with Bud Member, reach out to us via email or text/messaging channels:

• Email: info@budmembers.shop

Please include your order number, account details, and clear photos or videos of the issue. Our support team will review and respond promptly.

Refunds & Account Credits

Once your return or issue claim is received and inspected, we will notify you regarding approval. Approved refunds are issued via store credit, order replacement, or original payment adjustment within 3–5 business days.

Damaged or Incorrect Orders

If you receive a defective, damaged, or incorrect order from Bud Member, notify us immediately upon delivery. We will work to make it right quickly at no additional cost to you.